Privacy Policy

Introduction

Charter Pro International Inc ("The Charter Pro," "we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit thecharterpro.com or use our services.

Information We Collect

We collect information that you provide directly to us:

• Booking information: name, email, phone number, number of passengers, preferred dates, and special requests.
• Payment information: processed securely through Stripe. We do not store your full credit card number.
• Contact form submissions: name, email, phone (optional), subject, and message content.
• Newsletter signups: email address only.

We automatically collect certain information when you visit our site:

• IP address, browser type, device information, and operating system.
• Pages visited, time spent, referring URLs, and click patterns.
• Cookies and similar tracking technologies (see Cookies section).

How We Use Your Information

• To process and manage your boat tour bookings.
• To communicate with you about your booking (confirmations, captain introductions, weather updates).
• To respond to your inquiries and provide customer support.
• To send marketing communications (only with your consent; you can opt out at any time).
• To improve our website and services through analytics.
• To comply with legal obligations.

Information Sharing

We share your information only with:

• Boat operators: your name, contact details, and booking specifics so they can provide your tour.
• Payment processors: Stripe, for secure payment handling.
• Analytics providers: Google Analytics (with your consent), in anonymized/aggregated form.
• Legal requirements: when required by law or to protect our rights.

We never sell your personal data to third parties.

Cookies

We use cookies to improve your experience. Essential cookies are required for the site to function. Analytics and advertising cookies are only activated with your explicit consent via our cookie banner.

You can manage your cookie preferences at any time through the cookie settings link in our footer.

Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal data.
• Object to or restrict processing of your data.
• Data portability (receive your data in a structured format).
• Withdraw consent at any time.
• Lodge a complaint with a supervisory authority.

To exercise any of these rights, contact us at privacy@thecharterpro.com.

Data Retention

We retain your booking data for up to 3 years after your last interaction for customer support and legal compliance purposes. Marketing data is retained until you unsubscribe. Analytics data is retained in anonymized form.

Security

We implement appropriate technical and organizational measures to protect your data, including SSL encryption, Stripe PCI-DSS Level 1 compliance for payments, and secure server infrastructure.

Contact Us

For privacy-related inquiries:
Charter Pro International Inc
6901 Okeechobee Blvd Ste D5-116, West Palm Beach, FL 33411
Email: privacy@thecharterpro.com